Terms & Conditions
Definitions and Terms
Seller – ATNOM S.A., a legal entity of Romanian nationality, having its headquarters in 51B Borșului, Oradea, Bihor 410605, registered at the Trade Register under no. J5/132/2006, with the unique fiscal registration code RO18306569.
Client – any natural person over the age of 18 or who gains access to the CONTENT by any means of communication made available by ATNOM S.A. (electronic, telephone, etc.) or based on an existing usage agreement between ATNOM S.A. and completes the form provided.
User – any natural person registered on the Site who, by completing the Account creation process, has agreed to the specific terms of the website in the section General Terms and Conditions.
Order – an electronic document that serves as a communication tool between the Seller and the Buyer, through which the Client expresses their intention to purchase Goods and Services from the Site.
Goods and Services – any product or service listed on the site, including those mentioned in the Order, to be provided by the Seller to the Client as a result of the concluded Contract.
Campaign – the action of commercially displaying a limited number of Goods and/or Services with a predefined stock for a limited period set by the Seller.
Contract – represents the distance contract concluded between the Seller and the Buyer without simultaneous physical presence.
Content
- all information on the Site that can be visited, viewed, or otherwise accessed using electronic equipment;
- the content of any email sent to Buyers by the Seller through electronic and/or any other means of communication available;
- any information communicated by any means by a Seller’s employee/collaborator to the Client, according to the contact details provided by the Client;
- information about the Goods and/or prices practiced by the Seller during a certain period;
- information about the Goods and/or Services and/or prices practiced by a third party with whom the Seller has partnership agreements during a certain period;
- data related to the Seller or other privileged information.
Commercial Communications – periodic information exclusively electronic, containing general and thematic information, such as messages (email/SMS/telephone/mobile push/web push/etc.) with information on similar or complementary products, offers or promotions, information related to Goods and Services added to the “My Account/My Cart” or “My Account/Favorites” sections, and other communications such as market research and opinion surveys.
Transaction – the collection or reimbursement of an amount resulting from the sale of a Good and/or Service by ATNOM S.A. to the Client using the services of the agreed card processor, regardless of the delivery method.
Specifications – all the specifications and/or descriptions of the Goods and Services as mentioned in their description.
1. Contractual Documents
1.1 By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or email) through which the Seller conducts its commercial operations.
1.2 The notification received by the Buyer after placing the Order is for informational purposes only and does not represent acceptance of the Order. This notification is made electronically (email) or by telephone.
1.3 For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the Seller changes the quantity of Goods and/or Services in the Order, they will notify the Buyer at the email address or telephone number provided and return the paid amount if applicable.
1.4 The Contract is considered concluded between the Seller and the Buyer upon the Buyer receiving from the Seller, via email and/or SMS, a dispatch notification of the Order.
1.5 The document and information made available by the Seller on the Site will form the basis of the Contract.
2. Online Sales Policy
2.1 Access to place an Order is granted to any Client who meets the mandatory requirements imposed by the Seller.
2.2 The Client who completes the registration form and pays the registration fee will receive a registration number. This number guarantees the order of submission of the registration documentation.
2.3 For justified reasons, ATNOM S.A. reserves the right to restrict the Client’s access to place an Order and/or to certain accepted payment methods if the Client’s conduct or activity on the Site might harm ATNOM S.A. In such cases, the Client can contact ATNOM S.A.’s Customer Service Department for details on the measures taken.
2.4 Communication with the Seller can be conducted directly or through the contact addresses mentioned in the “Contact” section of the Site. The Seller has the freedom to manage received information without the need to justify its actions.
2.5 In case of unusual traffic volume from an internet network, ATNOM S.A. reserves the right to request Clients/Buyers to manually enter CAPTCHA codes to protect the information on the Site.
2.6 ATNOM S.A. may publish on the Site information about Goods and/or promotions practiced by itself or by any third party with whom ATNOM S.A. has partnership agreements, during a certain period and within the available stock.
2.7 All tariffs for the Goods and/or Services presented on the Site are expressed in RON (Romanian Leu) and include VAT.
2.8 Prices are for informational purposes and will be updated at the contract signing. Prices may change due to commercial strategy and fluctuations in the cost of raw materials in the energy sector.
3. Assignment and Subcontracting
3.1 The Seller may assign and/or subcontract a third party for Services related to fulfilling the Order, with Client notification, without needing their consent. The Seller will always be responsible to the Buyer for all contractual obligations.
3.2 By signing the financing request, I agree that my project will be submitted by ATNOM S.A. and its partners, who meet the required conditions and have the status of Validated Installer. ATNOM S.A. fully assumes responsibility for the quality and eligibility of documents submitted through its partners.
4. Intellectual and Industrial Property Rights
4.1 The content, as defined in the preamble, including but not limited to logos, stylized representations, trademarks, static images, dynamic images, text, and/or multimedia content presented on the Site, is the exclusive property of ATNOM S.A., with all rights reserved, obtained either directly or indirectly.
4.2 No content transmitted to the Client through any communication channel (electronic, telephone, etc.) or acquired by the Client through access, visit, and/or viewing constitutes a contractual obligation from ATNOM S.A. and/or any ATNOM S.A. employee or representative facilitating the transfer of the content, if such a transfer exists.
5. Orders
5.1 The Client may place Orders on the Site by completing the form and selecting the desired product, then finalizing the Order by making payment through one of the expressly indicated methods. Once a product is selected, it is available for purchase as long as stock is available.
5.2 By finalizing the Order, the Client agrees that all data provided by them, necessary for the purchase process, is accurate, complete, and true as of the date the Order is placed.
5.3 By completing the Order, the Buyer agrees that the Seller may contact them by any means available/accepted by the Seller in any situation where it is necessary to contact the Client.
5.4 The Seller may cancel the Order placed by the Buyer after prior notification to the Client, without any further obligation of either party towards the other and without any party being able to claim damages, in the following cases:
5.4.1 Non-acceptance of the transaction by the Client’s card-issuing bank, in the case of online payment;
5.4.2 Invalidating the transaction by the card processor agreed by ATNOM S.A., in the case of online payment;
5.4.3 The data provided by the Client/Buyer on the Site is incomplete and/or incorrect;
5.5 The Buyer has the right to withdraw from the Contract and return the product within 24 hours of invoice issuance, without providing any reason. However, a fee of 200 RON will be retained, representing the registration and processing fee.
5.6 In case the Buyer decides to withdraw from the Contract, they must send a request to office@atnom.com.
5.7 If the Client requests withdrawal from the Contract within the withdrawal period as stipulated in Article 5.5, and the Order has already been paid, the Seller will reimburse the amount within a maximum of 60 days from the date the Buyer informs the Seller of their decision to withdraw from the Contract. The amount will be returned as follows:
5.7.1 For Orders paid by online card -> refunded to the account from which the payment was made or by issuing a voucher, at the Client’s choice;
5.7.2 For Orders paid via bank transfer/reimbursement/iTransfer/Card -> by bank transfer or by issuing a voucher, at the Client’s choice;
5.7.3 For Orders paid through consumer credit -> cancellation/recalculation of the installment contract.
5.8 The Seller may delay the refund until the returned Goods are received or until proof is provided that the Goods have been shipped, if the Seller has not offered to recover the Goods itself (the latest date will be considered).
5.8.1 Information regarding the characteristics of the product is available on the product pages of our Site. From a legal standpoint, the content of the Site does not represent a proposal for a purchase contract but is a presentation of our offers. Therefore, if you place an order through our Site, your order constitutes an offer to purchase a product listed on this Site. Your order is followed by our acceptance, as described below.
5.8.2 Orders can only be placed through our Site. To do this, you will go through a simple process, at the end of which you will confirm the order by pressing the “complete order” button. The button will clearly indicate that placing the order involves an obligation to pay. Before confirming the order, you are always informed of the total price to be paid and will always have the opportunity to verify and, if necessary, correct the order.
5.8.3 After placing an order, you will receive an email confirming the receipt and registration of your order (“Order Receipt/Confirmation”). This does not mean that the order has been accepted. As established above, your order constitutes an offer made by you to purchase a product listed on our Site. All orders are subject to our acceptance. The contract between you and us will only be formed after we accept your order. The contract will only cover the situation in which you have been accepted as a client. In this case, a pro forma invoice will be issued. The contract is considered secure when the payment is made.
8. Confidentiality
8.1 ATNOM S.A. will maintain the confidentiality of any information of any nature that you provide. Disclosure of the provided information may only occur under the conditions mentioned in this Document.
8.2 No public statement, promotion, press release, or any other form of disclosure to third parties regarding the Order/Contract will be made by the Client without the prior written consent of the Seller.
8.3 By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to these, as well as the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own purposes, any information, ideas, concepts, know-how, or techniques you send us through the Site. ATNOM S.A. will not be subject to obligations regarding the confidentiality of the information sent unless current legislation provides otherwise.
9. Commercial Communications
9.1 The Buyer/User can change their option regarding the consent given to the Seller for Commercial Communications containing general and thematic information, including information about offers or promotions, at any time as follows:
9.1.1 By accessing the unsubscribe link displayed in the Commercial Communications received from the Seller or.
9.1.2 By contacting the Seller.
9.1.3 Opting out of receiving Commercial Communications does not imply the withdrawal of consent given for this Document.
The Client/User can unsubscribe at any time from the Commercial Communications mentioned in the previous section by accessing the unsubscribe link displayed in the commercial messages received from the Seller or by contacting the Seller in this regard.
Additionally, to improve the offering of Goods and Services and the purchasing experience, we will use your data to conduct market research and opinion surveys. The information obtained from these market research and opinion surveys will not be used for advertising purposes but only for the aforementioned purposes. Your responses to market research and opinion surveys will not be associated with your identity, transmitted to third parties, or published. You can object to the use of data for market research and opinion surveys at any time by accessing the unsubscribe link displayed in the message or by contacting the Seller.
10. Invoicing – Payment
10.1 The prices of Goods and Services displayed on the website www.atnom.com include VAT according to the current legislation.
10.2 The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, with the Client being obligated to provide all the necessary information for issuing the invoice in accordance with the current legislation.
10.3 The Seller will send the Client the invoice for the Order containing Goods and/or Services sold by ATNOM S.A., as well as for any other payments related to the Order, exclusively in electronic format, by sending the invoice via email to the address provided by the Buyer in the order form.
10.4 Through this communication method, the Buyer will have a record of the invoices issued by ATNOM S.A., being able to save and archive them at any time and in any manner they wish.
10.5 By submitting the Order, the Buyer expresses their agreement to receive invoices in electronic format by having them added by ATNOM S.A. to their Account or via email at the address mentioned in the order form.
10.6 The payment card details of the Client/User/Buyer will not be accessible to ATNOM S.A. and will not be stored by ATNOM S.A. or by the payment processor integrated into the Site, but only by the institution authorized for the Transaction or another entity authorized to provide identification card data storage services, whose identity the Client/User/Buyer will be informed of prior to entering their data.
The authorized entity to provide card data storage services is NETOPIA S.R.L., headquartered at Bd. Pierre de Coubertin Nr. 3-5, Office Building, 4th Floor, Sector 2, Bucharest, 021901, Romania, registration number in the Trade Register J40/9170/04.07.2003, unique registration code: R15565496.
11. Warranties
11.1 All Goods sold by ATNOM S.A. benefit from warranty conditions in accordance with current legislation and the commercial policies of the manufacturers. The Goods are new, in original packaging, and come from authorized sources for each manufacturer.
11.2 In the case of warranty certificates issued by manufacturers, the defective Product claimed during the warranty period must be presented directly at the nearest service center mentioned in the certificate. This manufacturer-authorized center will assume full responsibility for resolving the warranty issue. The absence of the warranty certificate for the Product must be reported within a maximum of 48 (forty-eight) hours from the receipt of the goods at the address office@atnom.com
13. Liability
13.1 The Seller shall not be liable for any damages that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery, particularly for the loss of such Goods and Services.
13.2 By creating and using the Account, the Client/User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account. To the extent permitted by current legislation, they are responsible for any activities conducted through their Account.
13.3 Subsequent to the creation of the Account, the use of the Content equates to acceptance of the changes made to the Terms and Conditions of the Site and/or the updated versions of the Terms and Conditions of the Site.
13.4 The Terms and Conditions of the Site may be modified at any time by ATNOM S.A., being binding on Clients/Users/Buyers from the date of display on the Site. Acceptance of the Terms and Conditions of the Site is confirmed by checking the corresponding checkbox on the Site and/or by submitting the Order and/or by making an online payment.
13.5 ATNOM S.A. reserves the right to update the Terms and Conditions at any time at its discretion, taking into account legal changes, industry-specific regulations, or any other changes that necessitate an update of these terms and conditions. Users will be notified of any changes to the Terms and Conditions via email at the address provided. The most recent version of the Terms and Conditions is available on the website www.atnom.com. The Seller recommends Users read the Terms and Conditions in full and check them regularly. The documents are in effect from the date of the last update.
13.6 ATNOM S.A. is not responsible for the actions and decisions made by the AFM regarding the Beneficiary.
14. Processing of Personal Data
14.1 Please refer to the Privacy Policy regarding the processing of personal data.
15. Force Majeure
15.1 Neither party shall be liable for the non-fulfillment of its contractual obligations if such non-fulfillment, whether in time and/or in a proper manner, total or partial, is due to a force majeure event. Force majeure is the unpredictable event beyond the control of the parties and which cannot be avoided.
15.2 If within 15 (fifteen) days from the date of occurrence of the force majeure event it does not cease, each party shall have the right to notify the other party of the automatic termination of the Contract, without either of them being able to claim any damages from the other.
16. Applicable Law – Jurisdiction
16.1 This Contract is governed by Romanian law. Any disputes arising between ATNOM S.A. and Clients/Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts at the Seller’s headquarters.
